This was an outstanding experience in every way. Thanks to the English-speaking woman who helped us reserve the time. Massimo was particularly flexible regarding the time we needed to start, arranged at the last minute. There was no guide so he gave us a map and directed us. Getting lost was our fault, but when we didn't show up where he expected us to be, he left his lunch to track us down. He then followed us all the way back to the shop, stopping to help our daughter fix her bike when her chain broke. My wife did not feel comfortable coming with the rest of our family and planned to wait in a coffee shop. Gabriel, though, would not allow that and took her to his home, fed her lunch and wine and made her wait so delightful. The e-bikes certainly made the ride manageable even for an old guy like me. All in all, everyone was beyond delightful and helpful beyond what anyone has a right to expect. The beauty of Tuscany became even more apparent through our ability to enjoy the biking experience. e-bikes are where it's at, and Toscana by Bike is where to go. An absolutely awesome experience. Thanks to all for such a special time.