Massimo took a great deal of time in helping us plan our route and the rental process could not have been any simpler. Jackets, gloves, helmets all readily provided. Any request or question was met with "no problem" by Massimo. I would highly recommend including this experience in a Tuscany visit and Massimo's e-bikes are the way to go for the terrain. Customer service extraordinaire and the beauty of the ride could not be beat. Thank you Massimo!